Account terms

Last updated: 21 August 2026

Your account

You must provide a real email address and keep your password confidential. You are responsible for activity on your account. Tell us immediately through your portal messages if you suspect unauthorised access.

Bookings

Remote bookings are confirmed once they appear as upcoming in your customer portal. A home visit is confirmed after its £5 deposit is paid. Appointment times are shown in UK local time. You can reschedule or cancel a confirmed booking yourself from your portal, or ask us to do so on your behalf.

Pricing and payment

Prices shown on the Pricing page are correct at the time of booking and may change for future bookings. Home visits require a £5 deposit through SumUp. No online deposit is required for remote support. Any remaining charge for completed work is agreed and paid directly with your technician.

Cancellations

See our Cancellation policy for how much notice we ask for and what happens to any deposit paid. For booking or cancellation questions, email support@localtechassist.co.uk.

Acceptable use

Please use the booking and messaging features honestly and do not attempt to access another customer's account, bookings or messages. We may suspend accounts used to abuse the service.

Liability

We take reasonable care in the advice and work we provide, but we are not liable for pre-existing faults, data loss on devices you bring to us, or issues outside our control. Nothing in these terms limits liability that cannot be limited under UK law.

Changes

We may update these terms from time to time. Continuing to use the service after a change means you accept the updated terms.

Feedback and complaints

Send feedback, concerns or complaints to feedback@localtechassist.co.uk.